Protesters recently gathered around the Workforce Central Career Center in Worcester, Mass., after the Department of Unemployment Assistance stopped accepting weekly paper applications for unemployment insurance. While the paperless initiative will benefit the centers, some users are frustrated by the new system.
The center established a website and phone system to process claims, but people still have difficulty accessing the information as the system continues to go through growing pains. Out of the total 120,000 people who had been filing, 2,000 were still using paper to make their insurance claims, according to the Worcester Telegram and Gazette. While the new system puts more emphasis on Internet use, staff are still available as a guide for applicants. The main issue will be adjustment as the system is new for all involved. However, through the eForms, people will provide more accurate information and increased information security.
“Our old system was 30 years old,” Michelle Amante, DUA director, told the Telegram. “It was very inefficient”.This wasn’t really a choice for us. We had to move to a modern system.”
EForms benefit all involved
While it will take Worcester’s constituents time to adjust to the change, in the end applicants will benefit from the eForms implementation. When the website is able to work out its errors, the claimant will find that it is easy to fill out a form and it can be sent when convenient, according to Ubscure. The businesses will profit from forms automation, cost savings, increased security and the retention of more accurate information. Binary Office’s eForms software will help businesses move toward a paperless environment while providing a cost-effective solution for applicants and users.
Organizations can realize many advantages by promoting a paperless office, and the future success of the Worcester offices will depend on the website’s ease of access. Businesses and applicants benefits from the eForms, and they will be able to fully see those profits after the system has been more firmly established.