There has been a nationwide shift to paperless business processes in recent years. As part of that, many companies have encouraged consumers to further utilize e-ticketing, e-billing or other electronic services that can replace a paper system.
Midwest City, Okla., residents were recently told that they will have the option of having utility bills sent to them electronically starting June 1 as part of the paperless billing initiative now being offered by the city, reported NewsOK. After residents have received their bills, they can decide to pay by mailing a payment, going to the municipal office or by going online. While e-billing is voluntary, it is certainly more convenient for customers and the utility company, as bills and payments can be received more promptly.
“By signing up to receive e-notification of your utility bill, customers are helping the city become more green and efficient,” city spokeswoman Kay Hunt said, according to NewsOK.
This is just one of the many examples of electronic billing, which has become increasingly common for many businesses and is growing in popularity with consumers. One organization in particular, the Council for Electronic Billing and Payment, promotes the adoption and usage of electronic consumer, business and government billing and payment programs. At one of its events in June, InfoTrends’ Associate Director Matt Swain will discuss current and future trends related to paperless billing. He attributes the increase in the adoption of paperless billing to consumers being more connected, using a greater number of smartphones and tablets, feeling increasingly comfortable transacting business online and that digital has begun to be seen as more secure than paperwork.
“Recent years have brought about significant change in terms of consumer behaviors, business policies, technologies, and services,” Swain said. “We have spent the last six months exploring these changes to better understand the impact that they will have on the transaction document delivery and payment landscape and I look forward to sharing some of our findings with CEBP attendees [at their upcoming event].”
For more information about implementing electronic billing, invoicing and document management systems in your Accounts Payable/ Receivable department, visit the Binary Office website.