Healthcare facilities must file numerous documents to remain compliant and provide care for federal healthcare beneficiaries. A significant amount of funding is being withheld from the Kern Medical Center in Bakersfield, Calif., as penalty for missing the deadline to submit certification paperwork.
Due to an oversight, the documents were not sent, even though the item is typically a routine procedure and staff should have known of the impending expiration. The paperwork was specifically addressed and mailed to Kern County, instead of the medical center. However, it wasn’t acted on, and $1.2 million in payments are being withheld by the Centers for Medicare and Medicaid Services, according to The Bakersfield Californian. In order to begin receiving the funds, the medical center has requested for approval to submit the application. The center has considered hiring contractors to fight payment denials and asking uninsured patients to pay something for their medical care in order to revive cash flow.
“You have to fight those. You can’t just say, ‘OK. They’re not going to pay,'” Kern Medical Center Chief Financial Officer Sandra Martin told the news source. “Even if we ask people for a dollar.”
Electronic forms are an easy way for organizations to fill out and send in documents for certification purposes. The eForm also ensures that the paperwork will reach the correct party, whereas mail can be easily mixed up and disregarded, as in the case of Kern Medical Center. With eForms, organizations can develop a reasonable timeline to not only fill out the form, but immediate deliver them to bring quicker results and ensure compliance, according to eWEEK contributor Brian Lincoln. Quality eForms are very user friendly, offering more accessibility and keeping information secure through every step in the process. E-signatures certify the information and many systems require password access in order to view all of the documents received, preserving the data from unauthorized personnel.
According to John Bergquist, of paper automation company Binary Office, document management solutions are a large part of improving patient care at medical centers. The system ensures compliance and provides easily searchable fields to find information quickly. It also allows multiple users to view the document at the same time, promoting better collaboration and improved productivity.
To avoid noncompliance or other paperwork mistakes, submitting the information electronically and investing in a document management system can significantly help organizations become more efficient. The solutions will enable businesses to improve customer service and foster success.